Caseload agent01 / 05
It starts from the case file.
Each case manager gets an agent with their cases, deadlines and program rules. It drafts renewals and applications from the case file and shows the manager the exact draft.
For nonprofits and case managers
An agent that knows your caseload.
Every case manager gets one. It prepares the paperwork, chases missing documents and keeps every deadline in view, so your team spends its time with people.
This week
1 draft to review5 cases need you, 2 are done
| Person | Next step |
|---|---|
| R. Alvarez | Draft ready for your review |
| J. Chen | Pay stub requested from their agent |
| T. Okafor | Approved, notice sent in English |
| S. Nguyen | Two documents in, one to go |
| M. Lopez | Sent, county confirmed receipt |
Agent activity
- Drafted R. Alvarez’s renewal from the case file
- Asked J. Chen’s agent for a March pay stub
- Matched S. Nguyen’s lease to the residency rule
- Waiting on you for one approval
Ready for you
R. Alvarez renewal, 4 pages. Send to the county?
ApproveOpen draft
From caseload to a launched program.
Your team approves every send, share and submission. The agent does the rest.
Documents02 / 05
Documents, chased for you.
When a case needs a pay stub or a signed form, the manager's agent asks the resident's agent. The resident approves the share, and it lands in the case file matched to the requirement.
Cash assistance03 / 05
Launch a cash program.
Give Mano your rules and budget. It drafts the application, the evidence list and the notices. Your team approves them, then residents apply by text through their own Mano.
Extensions04 / 05
Extensions residents turn on.
Partner extensions add services like appointment booking or document scanning. Each one states the data it uses and who pays. Residents turn it on, approve each use and can remove it.
People first05 / 05
Time back for people.
The agent does the gathering, drafting and reminding. Case managers keep the relationships, the judgment calls and every approval.
Pricing
Talk to usPriced per seat.
One seat for each case manager. Residents never pay to apply, renew or file.
Questions
For program leads and case managers.
What does a case manager do in Mano?
Review and approve. The agent prepares applications, renewals and document requests from the caseload. The manager checks the exact draft, approves it and handles the conversations only a person can.
Can we run our own assistance program?
Yes. You set the rules and the budget. Mano turns them into an application residents can complete by text, photo or form, and prepares each case for your review.
How do residents share cases with us?
A resident shares a case with your organization for one purpose. Your case manager's agent sees only that case, and the resident can take the share back at any time.
What are partner extensions?
Outside services that plug into Mano. Each one lists the data it needs and who pays for it. Residents approve each extension and each use. Mano never sells personal data.
How is it priced?
Per seat, one for each case manager. Residents never pay to apply, renew or file. Talk to us for pricing at your team size.
Does Mano replace case managers?
No. Mano does the paperwork around the work. Case managers keep the relationships, the judgment calls and every approval.
Give your case managers their week back.
Tell us about your team and your programs. We will set up your caseload agents with you.