Office profile01 / 06
Claim your office.
Every office has a profile with its programs, hours and the documents it asks for. Until you claim it, the profile is public information only. Claim it and it becomes your office's agent.
For agencies and program offices
Every staff member gets an agent.
Your office already has a profile on Mano. Claim it, and cases arrive complete with every finding cited to the rule. Your agent types approved cases into the system you already run.
Benefits renewal · Case 0418
CompleteMaria Lopez, household of 3
Monthly income is below the limit
Policy 4.2(b)$2,140 reported, limit $2,610 for 3 people. Two March pay stubs attached.
Lives in the county
Policy 2.1Lease, page 1, matches the address on file.
Household size confirmed
Policy 3.4Three people listed, same as the last approved renewal.
Renewal signed and on time
Policy 6.1Signed October 28. Due November 18.
Renewal form, 4 pagesPay stub, Mar 1Pay stub, Mar 15Lease
ApproveAsk for more
After approval
Typing into your current system
Case no.0418
Household3
Income2140.00
StatusRENEWED
- Opened the case in your system
- Entered household and income
- Attached 4 documents
- Notice queued in Spanish for staff to approve
From profile to running program.
Mano does the gathering, checking and typing. Your staff keep every decision.
Staff agents02 / 06
An agent for everyone on staff.
Each agent knows your programs, rules and templates. It prepares the work. Your staff approve anything that leaves the office.
Policy to program03 / 06
Turn a policy into a program.
Give Mano the policy document. It drafts the questions, the evidence list and the notices. Your staff review and approve it before it serves a single resident.
Complete cases04 / 06
Cases arrive complete.
Every finding is cited to the rule it rests on, with the evidence attached. When something is missing, your agent asks the resident's agent once.
Your system stays05 / 06
The retyping goes away.
After staff approve a case, the agent types it into the system you already run. Staff can watch it work and stop it at any point.
Notices06 / 06
Notices people can read.
Decisions go out in plain language, in the language the resident asked for, from templates your office approved.
Pricing
Talk to usPriced per staff seat.
Residents never pay to apply, renew or file. Your office pays per staff seat, priced for the size of your office.
Questions
For program directors, eligibility staff and IT.
Do we have to replace our current system?
No. Your agent types approved cases into the system you already run. The old system stays and the retyping goes away.
Who decides a case?
Your staff. Mano prepares the case, cites the rule behind each finding and flags what is missing. A person approves, denies or asks for more, and the agent records that decision.
How do notices read?
Plain language, in the language the resident asked for. Mano drafts each notice from your approved template and the decision. Staff approve the exact text before it goes out.
What can a resident see about our office?
Your profile, and the cases they chose to share with you. A resident shares a case for one purpose and can take that access back.
Do agents call residents or other offices?
Only when staff approve it. Every call starts with whose automated assistant is calling and that the call is transcribed. An agent never claims to be a person.
How is it priced?
Per staff seat. Residents never pay to apply, renew or file. Talk to us and we will price it for the size of your office.
Is Mano a government system?
No. Mano is independent. Your office keeps its own systems, seals and authority, and Mano never presents itself as your office.
Claim your office on Mano.
Tell us about your office and the programs you run. We will set up the profile and your first program with you.